Refund policy

Shipping and Returns

Welcome to Aura Claritas! We strive to get your products to you as quickly and smoothly as possible. Below you will find all the details regarding our shipping, order changes, and our 90-day return policy.

1. Processing and Delivery Time

Our goal is to get your order to you without delay.

Processing Time: Orders are typically processed and prepared for shipment within 24 hours (1 business day) of being placed. Orders placed over the weekend or on public holidays will begin processing on the following business day.

Delivery Time: Once your order is dispatched, standard delivery typically takes 3-7 business days.

Tracking: You will receive a separate confirmation email containing your tracking number and carrier information as soon as your order ships.

2. Order Changes and Cancellations

Because we process orders rapidly to ensure fast fulfillment, our window for modifications is very strict.

In-Stock Orders: We can only accommodate requests for changes or cancellations (including shipping address updates) within 1 hour of the order being placed.

Please double-check your shipping details and cart contents carefully before completing your payment at checkout.

3. 90-Day Empty Bottle Guarantee & Returns

We stand firmly behind Aura Claritas. Visible results take time, so we want you to actually use it.

First order: keep the bottles. If you're not happy with your results, email us at info@auraclaritas.com within 90 days of receiving your first order. We'll refund the full amount you paid for your first order, even if the bottles are open or empty. You don't need to send the bottles back.

Your Welcome Kit. The only thing we ask you to return is the free Welcome Kit that came with your first order. You have two options:
• Return it: send the Welcome Kit back within 14 days of your refund being approved and we'll refund your order in full. It can be used, as long as all items are included. Return shipping is paid by the customer; we recommend a tracked service, as we can't process a return we don't receive.
• Keep it: let us know you'd like to keep it, and we'll refund your order minus a flat $30 for the Welcome Kit. Nothing to ship.

The guarantee applies to your first order only, one per customer/household.

Unopened products. Any unopened product can be returned within 90 days of delivery, in its original packaging, for a refund. Return shipping is paid by the customer.

Damaged, defective or incorrect items. We cover everything, including return shipping (see section 5).

Refunds. Refunds are issued to the original payment method within 5–10 business days of approving your request (or of receiving your return, where one is needed). Depending on your bank, it may take a few additional days to appear on your statement.

4. Subscriptions

Your first subscription order is covered by the 90-Day Empty Bottle Guarantee above.

You can pause, skip or cancel your subscription at any time from your account or by emailing us, before your next renewal date. Cancelling stops future deliveries but doesn't automatically refund orders that have already shipped.

Later deliveries can be returned unopened, in their original packaging, within 90 days of delivery.

5. Shipping Issues, Damages, and Lost Packages

Damaged Items: If your items arrive damaged or defective, please contact us immediately at info@auraclaritas.com within 7 days of delivery. We will gladly arrange a replacement or issue a refund.

Lost Packages: If tracking confirms your package was delivered but you haven't received it, please contact us right away and we will do our best to help investigate with the carrier.

6. Refused or Unclaimed Packages

To ensure successful delivery, please ensure your shipping address is correct and make arrangements to receive your package.

If a package is refused by the recipient, remains unclaimed after multiple carrier delivery attempts, or is returned to us due to an incorrect address provided at checkout:

The original shipping cost is non-refundable.

The package will incur the original shipping cost plus an additional return shipping fee charged by the courier.

Both the original shipping cost and the return shipping fee will be deducted from any refund issued once the package safely returns to our facility.

7. Contact Us

If you have any questions about your shipment, order, or our 90-day return policy, please don't hesitate to reach out to our support team at: info@auraclaritas.com