Shipping policy
Welcome to Aura Claritas! We strive to get your products to you as quickly and smoothly as possible. Below you will find all the details regarding our shipping, order changes, and our 90-day return policy.
1. Processing and Delivery Time
Our goal is to get your order to you without delay.
Processing Time: Orders are typically processed and prepared for shipment within 24 hours (1 business day) of being placed. Orders placed over the weekend or on public holidays will begin processing on the following business day.
Delivery Time: Once your order is dispatched, standard delivery typically takes 3–7 business days.
Tracking: You will receive a separate confirmation email containing your tracking number and carrier information as soon as your order ships.
2. Order Changes and Cancellations
Because we process orders rapidly to ensure fast fulfillment, our window for modifications is very strict.
In-Stock Orders: We can only accommodate requests for changes or cancellations (including shipping address updates) within 1 hour of the order being placed.
Please double-check your shipping details and cart contents carefully before completing your payment at checkout.
3. 90-Day Money-Back Guarantee & Returns
We stand firmly behind the quality of our products at Aura Claritas.
90-Day Window: We offer a 90-day return policy. If you are not completely satisfied with your purchase, you may request a return within 90 days of receiving your order.
To be eligible for a return, items must be in their original condition and packaging where applicable.
To start a return, please reach out to us at info@auraclaritas.com.
4. Shipping Issues, Damages, and Lost Packages
Damaged Items: If your items arrive damaged or defective, please contact us immediately at info@auraclaritas.com within 7 days of delivery. We will gladly arrange a replacement or issue a refund.
Lost Packages: If tracking confirms your package was delivered but you haven't received it, please contact us right away and we will do our best to help investigate with the carrier.
5. Refused or Unclaimed Packages
To ensure successful delivery, please ensure your shipping address is correct and make arrangements to receive your package.
If a package is refused by the recipient, remains unclaimed after multiple carrier delivery attempts, or is returned to us due to an incorrect address provided at checkout:
The original shipping cost is non-refundable.
The package will incur the original shipping cost plus an additional return shipping fee charged by the courier.
Both the original shipping cost and the return shipping fee will be deducted from any refund issued once the package safely returns to our facility.
6. Contact Us
If you have any questions about your shipment, order, or our 90-day return policy, please don't hesitate to reach out to our support team at: info@auraclaritas.com